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ABOUT
PALEN/KIMBALL
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One of the main reasons Palen/Kimball customers do business with us year after year is that the overall cost of their operation is less while at the same time safety, efficiency and productivity of their operation are improved. In most instances all of these benefits are provided at a cost significantly less than if the customer were to provide these services themselves. In short; Palen/Kimball will improve the operational performance of your business while reducing your Cost of Operation or there is no reason for you to do business with us! As you will see, from the start, this is a team process. It is critical for Palen/Kimball to understand your process, your goals and your vision for your business before we make any recommendations. The next step is discussion that takes place to determine what your requirements are for us to do business. You tell us what your requirements are, we don't believe its our role to tell you what you should be satisfied with. If we feel it is impossible for us to match or exceed the level of satisfaction you currently have, we will determine that early on, as to make the best use of your time. On the other hand if there is an opportunity to make improvements, we will determine a mutually agreeable process to proceed with a Partnership. Palen/Kimball is not looking to peddle a product, or help with
a single project. We have learned that through our long term
Partnerships we have provided the most value to our customers.
Our customers have become better companies over the long-term, just
as they have helped make Palen/Kimball a better company. It has
become a way of doing business for us, if you do not benefit from
doing business with us, we do not benefit from having your business.
Its simple, "its win, win or no deal"! |
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Partnering The Palen/Kimball Way OUR MISSION Palen/Kimball will be the recognized leader in
Partnering and Providing superior Mechanical, Refrigeration, Heating,
and Control Services and Solutions. The Palen/Kimball team is
committed to excellence in our work environment, ultimately leading
to customer delight.
Palen/Kimball is in the business of Partnering with our clients to lower Owning and Operating costs, and to improve Efficiency, Productivity, Safety, and Compliance.
To reduce the overall cost of your operation, thus making your business more profitable or the return on investment of your facility greater. Finally, Palen/Kimball looks to proactively Partner with our customers long term. Many of Palen/Kimball's Strategic Partnerships have been in place as long as 15 years. Palen/Kimball's people, and our ability to innovate and change, have allowed us to become a trusted partner of some of the worlds largest and most discriminating companies. |
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We will issue you a refund, by check, equal to one month of your annual Maintenance Agreement premiums with no questions asked. It's that simple! We are so sure you will be delighted with our services, we put our money where our mouth is. 1. Customer accounts must be current (30 days or less) on Maintenance Agreement premium payments. 2. This offer is good only once during each 12 month Maintenance Agreement period, which begins on the date of Agreement signing or P. O. effective date (the Maintenance Agreement anniversary date). 3. A check will be delivered to you approximately 6 weeks from the date we receive your statement of dissatisfaction. 4. You agree to help us resolve your dissatisfaction
and provide you service that exceeds your requirements (within the
terms of your contract). |
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